Frequently Asked

Questions, answered.

Quick answers to the things our customers most often ask. For anything else, write to us at info@euraaka.com.

I.

Orders & Payment

What payment methods do you accept?
We accept UPI through our payment partner MMADPay. UPI payments work with any UPI app — GPay, PhonePe, Paytm, BHIM, or any bank's UPI service.
Is my payment information secure?
Yes. The entire site runs on HTTPS/TLS encryption. UPI transactions are processed end-to-end by our gateway partner. We do not store any UPI ID, PIN, OTP or banking credentials on our systems — only the transaction reference number for reconciliation.
Can I modify or cancel my order after placing it?
Because your ebooks are sent to your inbox instantly once payment succeeds, an order can only be changed or cancelled in the brief window before payment completes. If something is wrong — such as a mistyped email address — write to info@euraaka.com with your order number right away and we will help.
Why was my UPI payment declined?
UPI declines are usually due to bank-side timeouts, daily UPI limits, or temporary outages of the UPI app. No amount is deducted from your account in such cases. You may retry the payment or switch to a different UPI app.
Do prices include GST?
Yes. All prices on the Website are inclusive of GST. The GST breakdown appears on the invoice that accompanies your order.
II.

About us

Where are you based?
Our registered office is at Shop No. 7, Vishranti Co-op Housing, Manoramanagar, Near Anand Nagar, Vasai West, Vasai Virar, Palghar, Maharashtra - 401202, registered as EURAKA ENTERPRISE (GSTIN 27QNKPS7601J1Z4).
Do you offer wholesale or B2B?
Yes, we work with select retailers and corporate-gifting partners. Please write to info@euraaka.com with your requirement.
How can I file a grievance?
Our Grievance Officer is Aman Shinday & Sanchit Malviya, reachable at grievance@euraaka.com or +91 62687 78253. Read the full Grievance Redressal procedure for timelines and escalation paths.